Pre-launch draft · Version August 15, 2026

Refund Policy

Proposed family-friendly policy: the parent purchaser may request a full Family Pass refund within 30 days after purchase. Live checkout remains disabled until this policy and the support process are approved.

How to request a refund

Email [email protected] from the email used for the parent account. Include the purchase date and the Stripe receipt or Checkout Session identifier if available. Do not send a full card number or a child’s information.

What happens after approval

An approved refund is sent to the original payment method. The payment provider and bank control when it appears. A full refund revokes the Family Pass for the parent account and all profiles under it. Locally earned gameplay progress is not deleted.

Duplicate, unauthorized, or failed purchases

Contact support promptly about a duplicate charge, an apparently unauthorized parent-account purchase, or paid access that did not unlock. We will check the signed payment event and order record. A pending or failed payment does not grant access.

No subscription cancellation

The Family Pass is a one-time purchase. There is no recurring plan to cancel and no automatic renewal. If subscriptions are ever introduced, they will require a separate, clear purchase and cancellation flow.

Legal rights

This policy does not reduce refund, cancellation, or other consumer rights that cannot legally be waived. We may also provide a refund or other remedy outside the 30-day window when required by law or when the service materially fails to provide purchased access.